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Returns & Exchanges
Returns & Exchanges

1. What is your return policy?
You may wish to exchange or return your purchase within 14 days of receipt (local and international orders). In exchange, we will offer you Product or Store Credits to be used on your next purchase. We seek your cooperation to ensure that the returned item is new and in unused and unworn condition, with the original packaging intact. There will be no cash refund but instead a product replacement or store credits can be utilized in your next purchase. All return or exchange must be accompanied by an email notification. To understand more about the Return Processing, please refer here.

 

2. What should I do if I received a faulty or incorrect item?
Kindly email us at ecare@braunbuffel-asiapac.com along with a picture of the faulty item, a description and your order number. A one-for-one exchange will be arranged. If the item is not in stock, we will reimburse you in the form of Store Credits to be used on your next purchase.

In the unexpected event that you received an item that does not match the one you ordered, please inform us at ecare@braunbuffel-asiapac.com and provide us with your order number. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

 

3. Will Store Credits expire after a certain time?
Store Credit given to you will expire 90 days after the date of issuance. Visit our Braun Büffel e-Shop and start shopping with the Store Credits.

 

4. Can I return an item at a Braun Büffel boutique or a Braun Büffel counter?
We regret that returns are processed centrally at our head office, and will not be accepted at our retail outlets. Kindly ship the parcel back to us at Level 6, Ikon Connaught, Lot 160 Jalan Cerdas, Taman Connaught, 56000 Cheras, Kuala Lumpur.

 

5. Will you refund my return delivery charges?
We offer free return within Malaysia and Singapore. The delivery charges will be borne by Braun Büffel e-Shop.

 

6. What is a Return Authorisation Reference Number?
To help us process your returned item, we require you to obtain a Return Authorisation Number. Simply notify us via email, attach a copy of the order confirmation email and an image of the item that you plan to return. You will receive the number once your return request has been approved. We regret that returns will not be accepted for items not accompanied by an official Return Authorisation Number.

 

7. How will I know whether you have received my returned items?
We will notify you via email the moment we have received your returned items. So rest assured that we will keep you informed of the return process.

 

8. How will I receive the refund?
As soon as your returned items have been received and verified, we will credit the refund into your online shopping account. You will be able to start using them for your next purchase quickly and easily.

 

9. How soon can I expect to receive the refund?
We will credit the amount into your online shopping account as soon as your returned items have been received and verified. We will take about 3-5 working days to refund to you once we have received your returned items.

 

10. You have refunded me an incorrect amount. What should I do?
If you encounter such a situation, kindly seek assistance from our e-Customer Care Personnel. You can contact them at ecare@braunbuffel-asiapac.com to resolve the matter.